flight cancellations and rescheduling are typical parts of airline and airport operations around the world. They occur because of one or a range of aspects ranging from security to economic to operational reasons.

I have my share of canceled and rescheduled flights. just a few months ago, I was meant to fly with Cebu Pacific to Seoul, but there were modifications in the flight routine that were not positive for us, so we had to just cancel our trip. It’s absolutely fine because we were notified of the rescheduling months in advancement and we were yet to book tours, so we still had lots of time to rework our travel plans. We were provided choices on exactly how to step forward, and I selected to request a full refund.

Then last month, our AirAsia flights from Taiwan to Manila were canceled because of the coronavirus-related travel ban that the government imposed at the time.

Both times, I documented my experience so I might show you the refund process. In this post, we’ll focus on Cebu Pacific. (If your canceled flight is with AirAsia, checked out this instead: exactly how TO get A REFUND FROM AIRASIA!)

If your flight with Cebu Pacific gets canceled or rescheduled and you desire to request a refund, this publish may help.

WHAT’S covered IN THIS GUIDE?

Who can get a refund?
How to request a refund online
How to refund airport tax or terminal fee
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Who can get a refund?

Before we go over that, let us highlight that NOT all flight bookings are refundable. If you got your ticket from a piso sale or another seat sale, there is a big chance that your fare is not refundable unless it is the airline itself that canceled or rescheduled the flight.

Here are the instances wherein you can data a refund request.

Flight cancellation, when Cebu Pacific cancels your flight

Flight rescheduling, when Cebu Pacific moves your flight with at least a 1-hour difference. If the difference is less than 1 hour, you will noy be entitled to a refund.

Double payment, when you are charged twice for the exact same booking (with the exact same booking number)

Duplicate booking, when you booked twice the exact same flight (with the exact same flight number, guests, and travel dates)

Death of passengers

Some medical cases, but a valid medical certificate and other relevant papers requirement to be submitted

Cases where refunds are mandated by regional laws

In this post, we’ll focus on the very first two products above, flight cancellation and rescheduling.

If your Cebu Pacific flight is canceled or rescheduled (with at least an hour difference), you will be provided three options:

Rebook or reroute to an alternating airport as much as 30 days from original flight routine without charges

step to travel fund which can be utilized as much as 90 days from the date of creation.

request for a full refund. What I like about this is I can get what I paid in full. The drawback is, it can take a long time to get it or show on your account.

If you choose to data a refund request, checked out on!

How to request a refund online

You can do so by calling the hotline, but the simplest method is to do it online. Here’s exactly how to do it.

Visit the Cebu Pacific website: www.cebupacificair.com. click on handle BOOKING.

Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also just indication in.

On the dashboard, discover the flight that you want a refund for. Click the handle button next to it.

On the next page, you will discover four icons. choose the one label request REFUND / inspect REFUND STATUS.

Choose the passengers for whom you want a refund. You may be asked to go into some details for confirmation.

Confirm the refund request.

Once done, you will see the condition of your refund on the dashboard. Initially, it will screen RECEIVED. but it can change over time.

If you paid utilizing a credit score card, the refunded amount will be credited back to your account.

If you paid by means of an offline channel (7 Eleven, Cebuana Lhuillier, etc), you may requirement to go to a Cebu Pacific ticketing office to get the refund. You will be informed about it when you complete the request. Here’s the listing of CEB’s ticket offices.

How long before you get it depends upon a great deal of factors, a few of which may depend upon the bank or your card’s billing cycle. I got mine in less than 3 weeks.

How to refund airport tax or terminal fee

For refunds because of flight cancelation or rescheduling by Cebu Pacific, double repayment or duplicate booking, the terminal charge or airport tax will be refunded to you together with the fare and other charges.

But if you missed your flight or you don’t mean to utilize your booking anymore (no show), you can also request a refund for the terminal charge or airport tax only.

We have a separate publish for it here: exactly how TO get A terminal charge REFUND

2020 • 3 • 6

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